FAQ

Information about shipping times is provided individually for each product and is visible on its product page.

We offer furniture only in standard sizes.

To cancel a previously placed order, send us an email at info@mocohome.ca

The order status can be checked at any stage of the process in the customer account in the orders section.

The tracking number is sent electronically to the provided email address. It is also available in the orders section of the customer account.

The modules of the MOVED sectionals are connected using so-called "crocodiles." This is an interlocking mechanism placed underneath the furniture. It ensures a stable connection and allows for quick disconnection of modules, making it easy to change its configuration. For example, you can detach the middle section from a large sectional and set it up as an armchair, creating a smaller version of the sectional.

The Comfort group includes fabrics that offer various properties and decent quality, allowing you to enjoy the furniture for many years. Premium fabrics are usually made with higher technology, resulting in better properties and quality than the Comfort group. Furniture upholstered with Premium fabric often looks like new even after 8 years.

We can fulfill an order in any fabric available on our website. However, please contact our customer service department first, which will advise on the fabric selection to suit your needs. You can view the available fabrics at the Fabrics section.

It is possible to purchase additional furniture for an existing set, but there is a risk of differences in the shade of the upholstery material or fitting discrepancies between the new piece and the existing furniture.

Moved and Moved XL are modular collections, and you can configure the layout according to your own idea. Please contact our customer service at info@mocohome.ca, and we will send you a list of all available segments.

The cover can be removed only from loose back cushions, for example, in the Moved Night collection.

The filling consists of high-elasticity foam pieces + silicone fluff.

The Moco Bag pouf is compressed into a cube shape before shipping, then laminated and placed in a carton.

Yes, the cover can be machine washed. Details are provided on the cover's label.

We will soon launch the service for purchasing the cover.

Currently, we do not offer this option.

According to the instructions, the filled pouf should be left for 24 hours.

The following collections have a sleeping function: Anfora, Moved Night, and Cloe.

We want our furniture to serve you as long as possible, so we include a Product Passport with each product. It contains detailed information on the rules of use and maintenance of the furniture.

The upholstered bed is delivered in 4 packages, which include: the bed frame, headboard, and bottom of the bedding container.

Yes, we can delay the shipment of your order, but for a maximum of 30 calendar days from the shipping time specified in the offer. The information must be included in the order comments.

We offer a flat delivery rate of $99 within Canada.

Yes, you can select the pickup option at checkout.

In some cases, yes, but we need to be notified in advance, preferably via email at info@mocohome.ca, or you can indicate this request in the order comments during checkout.